FAQs

Anywhere in the UAE. A few remote areas take a little longer to reach, and can cost more to deliver to. If that affects your order, we’ll let you know before anything is sent.

AED 18.40 for standard delivery. Spend AED 150 or more, and delivery is on us.

Standard delivery takes 1 to 2 business days.

Our courier runs Monday to Saturday. Remote areas and Abu Dhabi’s Western Region get deliveries about twice a week, so those take a little longer.

Not at the moment, but it’s something we’d love to offer in future. For now, standard delivery takes 1 to 2 business days.

Once your order is on its way, your tracking details will come through by email.

Please double check your address before you place your order.

If something isn’t right, WhatsApp us on +971 58 566 3587 with your order number and the correct address, and we’ll try our best to make the update with the courier.

The courier will try to deliver your order up to three times, and may call you to arrange a better delivery time.

Depending on the situation, we may need to charge for sending it out again after three tries, as well as the return fee.

If your order comes back to us, the return fee comes out of your refund. Delivery you have already paid for cannot be refunded, because the delivery has already been paid. If your order qualified for free delivery, what that delivery cost us comes out of your refund instead.

If you’ve changed your mind, it’s easier to accept the parcel and send it back. Have a look at Returns below.

If a parcel is turned away for no reason, the return fee comes out of your refund. Delivery you have already paid for cannot be refunded, and if your order qualified for free delivery, what that delivery cost us comes out of your refund instead.

If something is genuinely wrong with your order, that’s different. Start a return from the Orders section of your account and we’ll sort it out.

Of course. Put the recipient’s details in at checkout, and double check their phone number, as the courier may call before delivering.

If something arrived damaged, start a return from the Orders section of your account and choose “damaged or defective” as the reason.

We’ll then ask you for a photo, by WhatsApp or email, before the return is approved. It’s the quickest way for us to see what happened, and it usually means we can send a replacement out the same day. Sending one to +971 58 566 3587 without waiting to be asked is faster still.

If your parcel is lost or marked delivered when it isn’t, email us at info@prettypractical.online with your order number. We’ll get in contact with the courier and sort it out.

Not yet. We deliver within the UAE only for now.

Yes. You have 7 days from the day it arrives to ask for a return or an exchange.

Unused and as it arrived, with tags on and original packaging where they apply. We photograph everything before it’s packed.

Start a return from the Orders section of your account and choose “damaged or defective” as the reason. We’ll make it right with a refund, a replacement or an exchange, whichever suits you.

For anything faulty or damaged we need a photo before we approve the return, so we’ll message you on WhatsApp or email to ask for one. You can save a step by sending it to +971 58 566 3587 with your order number as soon as you’ve requested the return.

You’ll never pay postage for a mistake that’s ours.

Once your return reaches us, and we’ve checked it over, we refund you to the card or account you paid with. How quickly it appears is down to your bank, usually a few days.

We can’t cancel or change orders at the moment, as we pack and send them very quickly.

If you change your mind, you can ask for a return once your order arrives. Have a look at Returns above.